Refund Policy

We offer a full refund on any subscription or SMS top-up pack if you request it within 14 calendar days of the purchase date.

There are no carve-outs for usage, partial periods, or specific product types. Request a refund within the window and we will process it in full to your original payment method.

Workspace admins can initiate a refund directly from the admin billing page on any eligible transaction.

You can also email us through the /contact page with the workspace, charge date, and amount, and we will handle the request on your behalf.

Because Paddle is the Merchant of Record, you may also contact Paddle directly at https://paddle.net — they will verify the purchase and process the refund.

Approved refunds are returned to the original payment method. Paddle typically settles refunds within 5–10 business days after approval; the exact timing depends on your bank or card issuer.

Cancelling a subscription stops future renewals. Cancellation on its own does not trigger a refund, but you can request one for the current period if you are still inside the 14-day window (see section 1).

As our Merchant of Record, Paddle is the counterparty for every purchase and handles all refund processing. The full buyer-protection framework, including Paddle's own refund and chargeback policies, is published at https://www.paddle.com/legal/buyer-terms.